Constituent Success Stories

“In the 23 days I had been dealing with unemployment, I made more than 6000 phone attempts, numerous faxes and emails without even an acknowledgement, I decided to contact Susie Lee’s office to see if I could get any support. First of all, I was surprised when I actually got a live person on the phone.  I fully expected to get a recording.  After we spoke for the first time, I was hoping that you would be able to help.  And whatever you were able to do for me, I so appreciate. It looked like on Friday my pending issues went away.  Then over the weekend I began to see where my claims were being processed and it was showing me some dollar amounts.  Then last night I saw that there was money on my debit card.  I was so overjoyed and broke down in tears again.  This time they were happy tears and tears of relief. This morning we were able to get some cash and pick up our much needed prescriptions. Your kindness in this time of crisis was so appreciated.  I walked away from our few phone calls with the feeling that there are people out there who really do care.  I hope Susie Lee knows what a kind and compassionate woman she has working for her. Thank you so much for listening (people don’t do a lot of that these days) and helping.  You kind of renewed my faith in the human race and reinforced that there are still good and kind people out there willing to help.” – Pam 

“I am sending you this email to personally thank you and your very kind and very helpful staff member for your assistance with my unemployment issues. Every time I called for some help, she was always there to give me assistance by getting back to me with answers to questions and providing me with phone numbers within DETR that might be able to help. I was eventually able to resolve my issue by reaching the Monetary Eligibility Unit that was able to provide me my additional 13 weeks of benefits and my Federal Pandemic Benefits. I just wanted you to know how appreciative I am for the help I received.” – Paul 

“My husband and I would like to thank your office for assisting us to expedite my work permit. Your team worked closely and in a timely manner with us to make sure that we will be successful in requesting an expedited process from USCIS. After two weeks of contacting your office, my request got approved. It’s a great relief when we already received my EAD card. This means so much for us especially now that we are facing pandemic. I admire how you support and appreciate educators here in Las Vegas. Your service is what the people of Las Vegas need. We are so grateful for your help. Please stay safe and well. Again, thank you very much!” – Maria 

“It was a pleasure speaking with you, your outstanding response to my concern was remarkable. I appreciate your prompt attention. Most of all, I would like to tell your immediate Manager that your Prompt Attention In this matter is beyond my belief how you made it your priority to ensure that this will be resolved.” - Adelina 

“Ms. Lee, I would like to take this time to thank an employee from your office. She listened to my story, gave me words of encouragement, was very kind, and showed empathy and sympathy to my situation. She requested and I provided her with additional information about my unemployment claim. In addition, she called me back as promised with an update as to what your office could do to help me. She has done more for me in two days than any of the Senators I contacted approximately a month ago. Again, thank you so much for all that your office is/has done for me. And I didn’t receive radio silence.” - Anonymous  

“Congresswoman Lee, I just wanted to let you know how appreciative I am of one of your employees, who had such a kind and pleasant way about her. I can tell she really cared about our situation. During a very trying time for my wife and me. She would call back as soon as she could and also whenever possible follow up on us to check how we were doing and help us in any way possible with any information we were lacking. She is a true asset to your office. Thank you so much and God Bless You.” - Anonymous 

Arthur, a 92-year-old World War II Navy veteran, reached out to our office to receive help with an issue regarding his veterans benefits.  
“The District office was very helpful and showed that they are legitimately concerned with helping veterans! I appreciate them!” - Arthur 

Ella is special education teacher working in Nevada on an educational exchange visa (J-1 visa) from the Philippines. She was hired along with more than 100 other educators from the Philippines to address a critical teacher shortage in Clark County School District special education programs. Earlier this year, there were concerns that many of their visas would be denied renewal because of a technical issue in a state law. On behalf of Ella and all of the colleagues in her cohort, we brought together the U.S. Citizenship and Immigration Services (USCIS), the petitioner, the school district, and the Nevada Department of Education to find a solution for these teachers. Thankfully, we solved the issue and their licenses and visas were extended. 
“I am forever grateful and will be teaching at ease in my remaining years, knowing that my license is enough to teach here in CCSD. Rest assured that I will stay committed to my calling.” - Ella